Terms of service
Introduction
Welcome to Viraa Professional. By accessing our website, placing an order, or using any of our services, you agree to comply with these Terms of Service. These terms are created to ensure a safe, transparent, and smooth shopping experience for every customer. If you do not agree with any part of these terms, we recommend discontinuing the use of our website and services.
Product Information & Availability
Viraa Professional strives to provide accurate product descriptions, pricing, images, and availability at all times. However, occasional errors or delays in updates may occur. We reserve the right to modify product details, pricing, offers, or discontinue products without prior notice. We also reserve the right to cancel orders in case of pricing errors, stock unavailability, or suspected fraudulent activity.
Product Usage
All products sold by Viraa Professional are intended for professional and personal nail care use only. Customers are advised to carefully read all product instructions, ingredients, and usage guidelines before application. Viraa Professional is not responsible for allergic reactions, skin sensitivities, misuse of products, improper storage, or damages caused by incorrect application methods. We recommend performing a patch test before using any product.
Orders & Payments
By placing an order, you agree to provide accurate and complete billing, shipping, and contact information. Orders are processed only after successful payment confirmation. Viraa Professional reserves the right to refuse or cancel any order due to payment issues, suspected fraud, or policy violations. If an order is cancelled after payment, eligible refunds will be processed accordingly.
Shipping & Delivery
We aim to process and dispatch orders within the estimated timelines mentioned on our website. However, delivery times may vary due to courier delays, public holidays, weather conditions, or unforeseen circumstances. Customers are responsible for providing the correct delivery address and contact details. Viraa Professional is not liable for delays or failed deliveries caused by incorrect information provided by customers.
Returns & Exchanges
Due to hygiene and safety reasons, opened or used products are not eligible for returns or exchanges unless the item received is damaged, defective, or incorrect. Customers must report any issue within the specified timeframe mentioned in our Return & Exchange Policy along with supporting photos or videos for verification. Approved claims may be eligible for replacement, exchange, or store credit.
Intellectual Property
All content on the Viraa Professional website, including logos, product names, images, graphics, text, videos, and designs, is the exclusive property of Viraa Professional. Unauthorized copying, reproduction, modification, or distribution of any content without written permission is strictly prohibited and may result in legal action.
User Conduct
By using our website, you agree not to engage in unlawful activities, misuse promotional offers, interfere with website operations, upload harmful content, or attempt unauthorized access to our systems. Any activity that harms the reputation, functionality, or security of Viraa Professional may lead to account suspension or legal action.
Privacy & Data Protection
Viraa Professional values customer privacy and is committed to protecting personal information. Any data collected through our website is used only for order processing, customer support, communication, and improving customer experience. We do not sell or share personal information with unauthorized third parties.
Limitation of Liability
Viraa Professional shall not be held liable for indirect, incidental, or consequential damages arising from the use or inability to use our products, services, or website. Customers use products at their own discretion and responsibility.
Governing Law
These Terms of Service shall be governed and interpreted in accordance with the laws of India. Any disputes arising from the use of our website, products, or services shall fall under the jurisdiction of the appropriate courts in India.
Changes to Terms
Viraa Professional reserves the right to update, modify, or change these Terms of Service at any time without prior notice. Continued use of our website and services after updates constitutes acceptance of the revised terms.